Sales Engineer

Job ID
2017-20570
CH-
Country
Switzerland

Overview

Discover Trend

Trend Micro Incorporated, a global cloud security leader, creates a world safe for exchanging digital information with its Internet content security and threat management solutions for businesses and consumers. A pioneer in server security with over 25 years experience. We deliver top-ranked client, server and cloud-based security that fits our customers' and partners' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro Smart Protection Network infrastructure, our industry-leading cloud-computing security technology, products and services stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit www.trendmicro.com

Discover You                       
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here.

Discover your next exciting career opportunity….

 

                                                                                                                                Sales Engineer Switzerland

 

The Role: The SE will act as a technical bridge between our product teams and field sales teams by driving the creation of high quality content in the whole sales process.

The Responsibilities

 

The SE will be involved in technical engagements from the pre-sales phase to deployment phase, which includes:

  • Deliver Pre sales support across the Trend product lines 
  • Designing solution and high level architecture
  • Providing consultative product and solution expertise
  • Delivering training
  • Installing and configuring Trend Micro solutions (both POC and Post sales) 
  • Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutions
  • Working with company support personnel to ensure ongoing quality support
  • Collaborating with the product application development team to identify and realise technical improvements to the product
  • Contribute to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.

 

You Are

  • 5+ years SE experience and/or professional services experience required
  • 5+ years’ experience with Microsoft Windows and Linux Host / Server Operating Systems including system security.
  • 5+ years’ experience in computer software or systems including security products (Malware detection, Intrusion Detection, Content Security)
  • Strong IP networking solution knowledge and skill set (e.g. Cisco CCNA, CCNP or equivalent)
  • Strong knowledge of virtualisation technologies (VMware vSphere)
  • Certified Information Systems Security Professional (CISSP) certification
  • Strong knowledge of enterprise security technologies
  • Working knowledge of Gateway Security (e-mail and Web security)
  • Excellent English and German language skills, French is an advantage

You Have

Core Skills:

  • Strong multi-tasking and problem resolution abilities 
  • Ability to read and interpret network sniffer output (for example pact files) 
  • Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential
  • Ability to manage own time effectively is a requirement for success
  • Quick learner with desire to learn new tools and techniques
  • Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
  • Moderate coaching and mentoring skills are essential
  • Presenting to a large group / audience at shows and other events

 

Experience Required:

  • Requires Degree or equivalent combination of education and experience in information security software or systems.
  • Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products
  • Must be able to provide software/network troubleshooting on complex technical issues

 

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