• Technical Trainer ( Open to European Cities)

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  • Overview

    Technical Trainer (Open to European Cities)


    Contract type:                   Permanent, full-time

    Contract duration:              n/a

    Reporting to:                     European Technical Training Manager

    Salary:                              Competitive, with associated benefits

    Location:                           Flexible: office, home-office, European locations

    Travel:                              Average 40% European travel


    Welcome to Trend Micro’s European Technical Training Team responsible for technical training for partners, customers and internal teams. Through technical enablement we have considerable impact on customer and employee retention. You will be part of a growing strategic team delivering training on Trend Micro solutions as well as technology and threat training.

    The Responsibilities

    • You will conduct training needs analysis for multiple audiences where necessary
    • You will devise technical training according to identified needs
    • You will develop courseware independently or in collaboration with other training and product development teams
    • You will deliver training in classroom and remote for external and internal audiences at home and abroad (Europe)
    • You will evaluate results of training sessions and programs and make necessary adjustments
    • You will keep up to date with Trend Micro solutions, third party technologies and threats through official training and self-learning

    You Are

    • Fluent in English essential, fluent German would be an advantage
    • Enthusiastic, flexible, inquisitive and organized
    • Able to work independently and as part of a team
    • Able to manage your time autonomously and meet tight deadlines
    • An autodidact
    • Paying attention to detail
    • A versed communicator
    • Able to influence without power

    You Have

    • Proven experience as a technical trainer
    • Degree/or adequate work experience in a relevant technical field
    • Requires 3-5 years of experience in a multi-protocol (TCP/IP) routed network environment including LANs/WANs, Active Directory, Network architecture, TCP/IP, IIS and firewalls
    • In-depth knowledge of network routing protocols and Internet troubleshooting techniques (Routers, Switches, VPN, etc.)
    • In-depth knowledge of information security products and technologies (Intrusion Detection/Prevention, Firewall, Advanced Threat, etc.)
    • Related industry certification (CCNA/CCNP;WCNA;CISSP;SSCP;CEH) a significant advantage
    • Requires 3-5 years’ knowledge in Microsoft Windows and/or Linux (RedHat, CentOS, etc.) Operating Systems
    • Experience in technical courseware development
    • Technical support experience an advantage

    Equal Opportunities Statement:

    At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.


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