Sales Engineer - Belgium

Job ID
2018-20808
Location
BE-
Country
Belgium

Overview

The role: Working in conjunction with Sales, Channel, Marketing and Product Managers, the Pre-Sales Engineer will be the technical bridge between our Sales Representatives and their pre-sales customers. The Pre-Sales Engineer will take ownership of the prime technical relationship with our pre-sales customers to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online and via telephone. 

The Responsibilities

  • Work in a fast-paced, high-pressure environment under supervision to provide technical knowledge of Trend Micro software products within pre-sales customer’s environments.
  • Help driving business at our customers and prospects together with the Account Managers and our Channel Account Manager.
  • Effectively interact with the engineering teams to provide solutions to minor technical issues.
  • Must be able to travel to attend sales presentations, marketing and user group events.
  • Share best practices with other Sales Engineers to enhance the quality and efficiency of the other members.
  • Maintain and expand working knowledge of current and beta (non-released) Trend Micro products.
  • Provide software/network troubleshooting on minor technical issues.
  • Provide product training to both sales and Trend Premium Resellers.
  • Work with Product managers to enhance Trend products with new features that address customer needs
  • Provide consultation to pre-sales customers and help clients with the planning and implementation of Trend Micro software products
  • Able to present solutions and technology to small or large audiences.              

You Are

 

 

  • BS degree or equivalent combination of education and sales engineering experience in computer software or systems.
  • One or more of the following certifications or related experience: AWS Professional, MCSE, UNIX System Administrator/Solaris Administrator, Certified Lotus Professional, CCNA is preferable                                                               

You Have

  • Minimum 2 years Sales/Sales Engineer experience in computer software or systems environment
  • Minimum 2 years basic hands on experience in the Cyber Security industry 
  • Minimum 2 years basic knowledge of Microsoft or Linux Operating Systems.
  • Minimum 2 years’ experience in one or more of the following: Server/Desktop Operating Systems, Networking Architecture, Messaging Servers, Firewalls, Inter-relational Products and Peripherals customized to each client network
  • Strong multi-tasking and problem resolution abilities
  • Ability to effectively instruct or guide customers onsite, online and via telephone.
  • Ability to manage own time effectively.
  • Quick learner with desire to learn new tools and techniques.
  • Strong verbal and written communication skills, customer service, account management and negotiation skills with the ability to interface with a diverse set of clients.
  • Excellent English written and spoken communication skills
  • Excellent local language skills
  • Previous experience working with multi-cultural teams
  • Ability to conduct formal and informal training sessions or presentations.
  • Teamplayer capabilities are key

Apply

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.