• SE Teamlead EEUR

    Job ID
  • Overview

    The role:  In your dual role as the most senior sales engineer you will also do day to day management of a team of 8 sales engineers across Eastern Europe, functioning as team lead in the regionWorking in conjunction with Sales, Channel, Marketing and Product Managers, the Pre-Sales Engineer will be the technical bridge between our Sales Representatives and their pre-sales customers. The Pre-Sales Engineer will take ownership of the prime technical relationship with our pre-sales customers to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online and via telephone. The role will have a travel element, potentially 25%.

    The Responsibilities

    • Be the primary technical escalation point in the region
    • Work closely with the sales leadership and be part of the local management team
    • Mentor, coach and develop a highly skilled team of Sales Engineers
    • Work in a fast-paced, high-pressure environment under supervision to provide technical knowledge of Trend Micro software products within pre-sales customer’s environments.
    • Help driving business at our customers and prospects together with the Account Managers and our Channel Account Manager.
    • Effectively interact with the engineering teams to provide solutions to minor technical issues.
    • Must be able to travel to attend sales presentations, marketing and user group events.
    • Share best practices with other Sales Engineers to enhance the quality and efficiency of the other members.
    • Maintain and expand working knowledge of current and beta (non-released) Trend Micro products.
    • Provide software/network troubleshooting on minor technical issues.
    • Provide product training to both sales and Trend Premium Resellers.
    • Work with Product managers to enhance Trend products with new features that address customer needs
    • Provide consultation to pre-sales customers and help clients with the planning and implementation of Trend Micro software products
    • Able to present solutions and technology to small or large audiences.                                                                                         

    You Are

    • BS degree or equivalent combination of education and sales engineering experience in computer software or systems.
    • Knowledge and affinity with Trend Solutions is plus.
    • one or more of the following certifications or related experience: AWS Professional, MCSE, UNIX

    You Have


    • Minimum 2 years Sales/Sales Engineer experience in computer software or systems environment
    • Minimum 2 years basic hands on experience in the Cyber Security industry 
    • Minimum 2 years basic knowledge of Microsoft or Linux Operating Systems.
    • Minimum 2 years’ experience in one or more of the following: Server/Desktop Operating Systems, Networking Architecture, Messaging Servers, Firewalls, Inter-relational Products and Peripherals customized to each client network
    • Strong multi-tasking and problem resolution abilities
    • Ability to effectively instruct or guide customers onsite, online and via telephone.
    • Ability to manage own time effectively.
    • Quick learner with desire to learn new tools and techniques.
    • Strong verbal and written communication skills, customer service, account management and negotiation skills with the ability to interface with a diverse set of clients.
    • Excellent English written and spoken communication skills
    • Excellent local language skills
    • Previous experience working with multi-cultural teams
    • Ability to conduct formal and informal training sessions or presentations.
    • Teamplayer capabilities are key


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