• Business Applications Engineer

    Job ID
    2018-20999
    Location
    IE-Cork
    Country
    Ireland
  • Overview

    Do you want to work for one of the global leaders in enterprise cyber security solutions?

    We are recruiting for a Business Applications Engineer in our Cork Office. You will be a generalist with a background in business analysis and a real passion for technical user support and process transformation across all functions within the business.

    You are an excellent communicator who can adapt their communication style depending on audience: from developers in Taipei and Philippines to business partners across the global business.

    We value curiosity, positivity, influencing skills and an ability to visualize big picture solutions. In this role you will collaborate closely with the European IT Operations Manager.

    When you join Trend, you become part of a rare global and diverse family, working towards securing today’s connected world. Our history of nearly 30 years is marked by an entrepreneurial spirit and vision that ensure our products are always on the cutting edge in the very competitive software security field.

    The Responsibilities

    Your core responsibilities include:

    • Handling, prioritizing and effectively responding to a wide variety of user requests encompassing issues around application support
    • Interacting daily with users, Global Helpdesk based in Philippines, remote technical Level 2 and 3 teams and our internal European IT team.
    • You will communicate clearly to customers on a variety of use cases from simple account administration to complex and highly technical customer requests.
    • You actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation.
    • You will develop domain expertise of our various business functions
    • You will demonstrate alignment to and take ownership of our IT J-SOX controls and regularly interact with the internal and external audit teams
    • Develop relationships with key business partners across our other functions
    • Establish & analyse business requirements and ensure the requirements are understood by our solution delivery team
    • Work with the solution delivery team throughout the project to ensure it aligns to business expectations and oversee usability testing

    You Are

    • Passionate about technology and you love solving complicated technical issues
    • Able to work within a team, independently and you are able to liaise effectively with our internal and external clients' onsite and online
    • Confident being front line support for Internal IT
    • Highly motivated with ability to self-manage and prioritize day-to-day tasks.
    • Educated to degree level in an applicable discipline (IT or Business Information Systems)
    • Business Process Analysis Certified (an advantage but not required)

    You Have

    • Experience in business process and usability analysis, preferably in a technology driven environment
    • Worked on and understand the complexity of co-working with global project teams
    • Good analytical and problem solving abilities
    • Good Interpersonal and Communications skills
    • Demonstrable ability to meet tight deadlines and a high attention to detail
    • The ability to clearly document requirements using appropriate business and systems terminology
    • Exposure to querying SQL Databases
    • Prior experience of ERP or CRM Systems (Salesforce.com, Microsoft Dynamics Nav or other cloud solutions) are an advantage

    Equal Opportunities Statement:

    At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

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