• Europe Sales Support Executive - Italian

    Job ID
  • Overview

    Do you want to work for one of the global leaders in enterprise data & cyber security solutions?


    Discover Trend: Since 1988, Trend Micro has been an internet security pioneer tackling a fast-growing malware landscape. When you join Trend, you join a rare global family with 30 years of history, marked by an entrepreneurial spirit and vision that has assured our products are always on the cutting edge in a very competitive field. In Cork, we established our European Operations Centre in 2003 and employ approximately 250 people across the following functions: Centralised Sales, Technical Support, Customer Operations, Information Services, Financial Services, Human Resources and Corporate Social Responsibility.


    Discover You: At Trend, we are always looking for top talent. We hire capability first, and you will work with the best. When you become a part of Trend, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. You are recognised for your passion to succeed, and can be the best part of yourself here.


    The Role:

    Reporting to the Sales Support Manager you will be responsible for delivering an excellent standard of Sales Support to the Italian region for both channel and xSP business. With this role you are a member of the Customer operations team and required to collaborate with all areas of the business working closely with the Field Sales teams, Marketing and Channel Partners. This role requires you to be highly motivated with excellent communication and organisational skills.

    The Responsibilities

    • You will hold responsibility for the management, promotion and generation of Sales Support Activities.
    • You can build and maintain strong relationships with our Sales team, Trend Micro distribution partners and resellers across the region to deliver support required in order to help grow the business.
    • You assist the sales team to achieve their revenue number by alleviating them of all Operational admin tasks.
    • You can run an efficient inbound query handling service from Sales, distributors, Resellers & End-Users coming first point of contact for all operational queries.
    • You will act as a Subject Matter Expert (SME) for Salesforce.com support, account creation, assignment and opportunity management, ensuring sales pipeline records are updated accordingly.
    • You record, manage & redirect leads/opportunities to sales where necessary and deliver clear messages to the channel; supporting sales and marketing campaigns where required.
    • You enjoy communicating, training and educating customers on pricing, applicable systems, procedures and processes.
    • You initiate regular update meetings/conference calls with our Sales teams with the purpose of keeping them informed of activities, performance and general feedback from the channel.
    • You have the ability to become familiar with all in-house systems which support the business, and maintain accordingly.



    You Are

    • Motivated to drive and achieve all key objectives of the role.
    • Able to analyse the service provided using key performance indicators. This will involve the recording of daily inbound query volumes and types, and analyse with a view to taking corrective actions. The results of which should enhance existing services or create new valuable services to the business.
    • Able to streamline continuous improvements to existing processes and procedures.
    • Able to take ownership of and drive revenue opportunities
    • Able to evolve the role according to business needs, adding value to the existing role.
    • Fluent knowledge in written and spoken English and Italian. Additional European languages are an advantage.

    You Have

    • Two or more years experience in a similar Sales/Customer support role
    • Good understanding and knowledge of the dynamics of a sales organisation
    • Proficiency in Microsoft Word, Excel and Windows
    • Strong communication, interpersonal and problem solving skills and enjoy collaborating and working with a team
    • Excellent administration, organisational, analytical and time management skills
    • Proven ability to troubleshoot problems, execute & deliver results as well as multi-task and prioritise your responsibilities
    • Ability to work on your own initiative and under pressure as well as the drive to actively improve processes and drive efficiencies
    • Business or other relevant 3rd level qualification desirable


    Equal Opportunities Statement:

    At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.


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