• Customer Process Management - Operations Specialist [12 Month - Fixed Term Contract]

    Job ID
  • Overview


    Do you want to work for one of the global leaders in enterprise data & cyber security solutions?


    Discover Trend: Since 1988, Trend Micro has been an internet security pioneer tackling a fast-growing malware landscape. When you join Trend, you join a rare global family with 30 years of history, marked by an entrepreneurial spirit and vision that has assured our products are always on the cutting edge in a very competitive field. In Cork, we established our European Operations Centre in 2003 and employ approximately 250 people across the following functions: Centralised Sales, Technical Support, Customer Operations, Information Services, Financial Services, Human Resources and Corporate Social Responsibility.


    Discover You: At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you become a part of Trend, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. You are recognised for your passion to succeed, and can be the best part of yourself here.


    The Role:


    Reporting to the Director of Customer Process Management, you will be responsible for supporting the business in ensuring that we are engaging with our customers at the right time across their lifecycle in order to ensure we Defend and Expand our install base.  This role requires you to be highly motivated, be detail orientated with an in-depth knowledge of Trend Micro’s European business.


    The Responsibilities


    • You will support the Customer Engagement campaigns across the European business by collating target customer lists, creating and managing tasks in Salesforce and monitoring activities. 
    • You will compile and manage customer data from different systems to provide ‘one view of our customers’
    • You will analyse our Customer Data focusing on Customer Health to drive discussions on growth/decline of our Customer base.
    • You will create PowerPoint presentations summarizing customer data for BU leaders to provide an overview of their Customer Base and details of their ongoing campaigns.
    • You will report on campaign activity including engagement activities and opportunities raised.
    • You will respond to ad-hoc information requests to retrieve data.
    • You can successfully achieve objectives and targets as set by your Manager.
    • You enjoy being involved in other project work or administrative tasks as required.

    You Are

    • Motivated to drive and achieve all key objectives of the role.
    • extremely curious and enjoy crunching through information from multiple source systems.
    • Able to streamline continuous improvements to existing processes and procedures.

    You Have

    • Strong communication, interpersonal and problem solving skills and enjoy collaborating and working with a team
    • Proficiency in Microsoft Word, Excel and Windows
    • Strong knowledge of SalesForce capabilities (SME)
    • Ability to work on your own initiative and under pressure as well as the drive to actively improve processes and drive efficiencies
    • Excellent administration, organisational, analytical and time management skills
    • Proven ability to troubleshoot problems, execute & deliver results as well as multi-task and prioritise your responsibilities


    Equal Opportunities Statement:


    At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.




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