Welcome to Trend Micro’s highly reactive Escalations Team, with responsibility for managing critical customer situations from smaller single customer issues up to massive WannaCry or NotPetya outbreaks with global impact. With a keen appreciation of the thrill of a crisis, you will be at the cutting edge of Trend’s response to challenging situations, negotiating solutions with customers, and leading Trend’s sales, support, engineering and product teams towards solutions. You will be adding value to Trend’s technical organisation in a way that goes beyond mere customer retention.
Trend Micro are an Equal Opportunities Employer
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.