• Security Incident Analyst

    Job ID
  • Overview

    Trend Micro seeks a Security Incident Analyst with strong technical, troubleshooting and consulting skills, project management capability, and sound written and verbal communication skills.  The successful candidate will provide Managed Detection and Response(MDR), forensic examination and remediation recommendations to our customers.  To determine if an organization is under attack, an investigation is undertaken, which may involve the following: inspections, interviews, assessment, investigation, monitoring, recording and research. In this role the Security Incident Analyst focus is to deliver Europe customers with MDR services that meet their expectations in the area of targeted attacks/threat incident investigation/analysis/mitigation as part of Trend Micro’s Connected Threat Defence solutions. The Security Incident Analyst will also provide regular written status reports and detailed investigation reports for all incidents.


    The Security Incident Analyst should also be active in providing recommendations with a view to improving internal processes, systems & tools. The candidate should also be consistently active in sharing knowledge and findings with colleagues. The successful candidate will be part of the Europe Technical Support team.  As part of this role there will be significant interaction with our Trend Micro global Anti-Threats research and support centre.


    The Responsibilities

    • Perform investigations and analysis related to customer incidents
    • Collect and review network packet captures to obtain data relevant to the investigation
    • Where required engage remotely/live to collect data, perform analysis on hosts of interest to the investigation.
    • Identify and analyse relevant events captured by Trend Micro solutions & tools.
    • Engage with global R&D and operational teams as appropriate to drive investigation efficiency.
    • Keep up to date with knowledge of advanced persistent threats, how attackers operate and forensic analysis methods
    • Must be available to support on-call on a periodic/rotational basis

    You Are

    • Highly analytical with the ability to derive facts quickly, methodically, and accurately.
    • Experienced with ethical hacking, firewall and intrusion detection/prevention technologies, secure coding practices and threat modelling.
    • Dedicated to delivering quality on time, every time.
    • Excellent at verbal and written communication, customer service oriented whether written or via phone. 
    • Able to document research and findings in structured reporting framework.
    • Able to adapt to change in a fast paced environment.
    • Knowledge of malware analysis techniques an advantage
    • Knowledgeable on contemporary malware infection channel including C&C, malware exploit kit and iframe/java vulnerability.
    • Expertise in analysis of TCP/IP network communication protocols such as SMTP, FTP, HTTP, DNS, SSL, Authentication.
    • Knowledge of Windows and Linux environments
    • Knowledge of ICS systems an advantage
    • Knowledge of Mobile Phone OS such as Android an advantage

    You Have

    • BSC in Computer Science or related technical discipline
    • Should have at least 3-5 years’ experience in customer service, having dealt with high profile customers.
    • Experience in a role involving network forensic analysis, threat analysis and incident response.
    • Related industry certification (CCNA/CCNP; WCNA; CISSP; SSCP; CEH; CHFI) a significant advantage.
    • Experience with large enterprise network architectures, virtualization technologies, identity and access management principles, application security, encryption technologies, DNS, Email and web applications.
    • Experience dealing with significant enterprise customers and communicating up to executive level.
    • Comfortable presenting to small audiences.
    • Ability to combine technical knowledge with greater business awareness as it affects Trend Micro and its customers.
    • Ability to set and manage customer expectations.
    • Thrive in a collaborative environment sharing knowledge and expertise with customers and colleagues.
    • Capable of working autonomously and contributing to workflow and process improvements.
    • Excellent verbal and written communication skills for both internal and external audience.
    • Flexible with ability to respond quickly to high priority issues and willingness to work outside of office hours.
    • Flexibility to travel


    Equal Opportunities Statement:

    At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.


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