• Dutch Renewals Sales Manager

    Job ID
    2019-21440
    Location
    IE-Cork
    Country
    Ireland
  • Overview

    Are you passionate about working for one of the global leaders in enterprise data & cyber security solutions? Our growing sales team help make the world safe for businesses to exchange digital information. We are looking for highly motivated and driven individuals to develop and drive sales within our small and midsized customer organisations, across many industries in Europe.

    When you join Trend, you become part of a rare global and diverse family, working towards securing today’s connected world. Our history of nearly 30 years is marked by an entrepreneurial spirit and vision that ensure our products are always on the cutting edge in the very competitive software security field.

     

    The Role:

    We are looking for a dynamic, customer focused and motivated individual to take on the exciting opportunity to manage our existing Customer Base!  The SMB Renewals team have a primary focus on Customer and Partner health, ensuring our Customers are gaining maximum outcomes from our solutions and therefore continue to renew on time, and increase customer value.  

    We encourage growth and development and will work with you to help you gain a successful sales career within Trend Micro. Join our energetic & diverse sales team today.

    The Responsibilities

    • Manage our installed customer base, engaging with our customers across their product lifecycle ensuring they are deploying & getting maximum value from their Trend Micro solutions.
    • Managing escalations through collaboration with various functions (support, sales etc.) for our Enterprise customers
    • Identify any potential customer with a churn risk and collaborate with the relevant internal teams to remediate and ensure a successful renewal.
    • Driving retention rates & growth, achieving renewal revenue targets on a quarterly/yearly basis.
    • Collaborate closely with account managers, sharing with them updates on the customer and engaging them when Customer has additional projects ongoing.
    • Proactively engage with Channel partners working closely with them to close renewal business.
    • Build strong relationships and complete regular account reviews with our Distribution and Channel partners ensuring there is a collaborative approach to managing our Customer base.
    • Issuing Renewal quotations in a timely manner ensuring the customer has correct pricing in advance of their renewal due date.
    • Generating quarterly reports providing general customers insights, revenue achievements and other observations for the SMB Customer base.
    • Achieving Renewal numbers & Forecast with accuracy 

    You Are

    • You have strong communication and negotiation skills and can confidently take ownership of your territory.
    • Empathetic, positive attitude with a desire to help our customers reach their goals
    • You can effectively manage your time and successfully manage your pipeline as well as accurately forecast revenue using our CRM tools.
    • An extraordinary teammate with the capability to work within our high-energy sales team environment and have a desire to work in collaboration within the team for broader success.
    • Experienced in sales, ideally with a channel environment in the software or technology industries
    • Well organized, with effective time management skills
    • Positive and professional communication skills as well as excellent presentation skills
    • A college/university degree or have the equivalent work experience
    • Fluent Dutch

    You Have

     

    Equal Opportunities Statement:

    At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

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