• Europe Sales Support Executive

    Job ID
  • Overview


    Discover Trend: Since 1988, Trend Micro has been an internet security pioneer tackling an expanding malware landscape. When you join Trend, you join a unique global family with more than 25 years of history, marked by an entrepreneurial spirit and vision that has assured our products are always on the cutting edge in a very competitive field. Here in Cork, the company established its EMEA Operations Centre in 2003 and employs approximately 250 people across the following functions: Centralised Sales, Technical Support, Customer Operations, Information Services, Financial Services, Human Resources and Corporate Social Responsibility. 


    Discover You: At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here.


    Reporting to the Service Delivery Manager the objective of this role is to deliver an excellent standard of Sales Support for both channel and xSP business. With this role you will be part of the Customer operations team and required to collaborate with all areas of the business working closely with the Field Sales teams, Marketing and Channel Partners. This role requires candidates to be highly motivated with excellent Communication and organisational skills. 

    The Responsibilities

    • Responsible for the management, promotion and generation of Sales Support Activities.
    • Build and maintain strong relationships with the Sales team, Trend Micro distribution partners and resellers across the region to deliver support required in order to help grow the business.
    • Assist the sales team achieve their revenue number by alleviating them of all Operational admin tasks.
    • Manage an efficient inbound query handling service from Sales, distributors, Resellers & End-Users coming first point of contact for all operational queries.
    • SME for Sales force support account creation, assignment and opportunity management, ensuring sales pipeline records are updated accordingly.
    • Record, Manage & redirect leads/opportunities to sales where necessary.
    • Deliver clear messages to the channel; supporting sales and marketing campaigns where required.
    • Communication, training and educating customers on pricing, applicable systems, processes and procedures.
    • Initiate regular update meetings/conference calls with Sales teams with the purpose of keeping them informed of activities, performance and general feedback from the channel.
    • Become familiar with all in-house systems which support the business, and maintain accordingly.

    You Are

    • Motivated to drive and achieve all key objectives of the role.
    • Able to analyse the service provided using key performance indicators. The results of which should be enhancing existing services or creating new valuable services to the business.
    • Able to streamline continuous improvements to existing processes and procedures.
    • Able to take ownership of and drive revenue opportunities
    • Able to evolve the role according to business needs, adding value to the existing role.

    You Have

    • Fluent knowledge in written and spoken English and another European language is a must, and German is an advantage 
    • Business or other relevant 3rd level qualification desirable
    • Minimum of 2 years previous experience in a similar Sales/Customer support role
    • Good understanding and knowledge of the dynamics of a sales organisation
    • Proficiency in MS Word, Excel, Windows
    • Strong communication, interpersonal and problem solving skills
    • Excellent administration, organisational, analytical and time management skills
    • An ability to multi-task and prioritise
    • Strong ability to troubleshoot problems, execute & deliver results.
    • Ability to work on own initiative and under pressure
    • Ability to proactively improve processes and drive efficiencies


    Equal Opportunities Statement:

    At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.


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