• Service Delivery Specialist

    Job ID
  • Overview

    Join our Product Cloud team and you will be the forefront of driving positive business change using your IT and Software skills to deliver product use cases and experiences on top of our global cloud infrastructure.

    The successful candidate will work as part of the Product Cloud team working with Cloud Developers, Cloud Architects and Cloud Administrators. The team operates with a start-up mindset and looks after a global cloud platform used by Sales people, Support engineers, Training teams and Business Partners worldwide! 


    We are very interested to see applications from internal employees with knowledge/ experience in our products & virtualisation etc for this role. 

    The Responsibilities

    You will have ownership of the creation, management and support of all contents (software products) made available to all Product Cloud users globally:

    • Installation, configuration and publishing of software made available to our users on top of our cloud platform, developing product labs and scenarios to provide users with powerful ad-hoc showcase of product features and functionalities
    • Support roll-out of Trend Micro software inside Product Cloud by working with PMs and PMMS to help product teams with the release of new product versions
    • Provide continuous optimization of existing contents, enabling customers globally to access newest releases timely while gathering data insights on activities to further enable Product Cloud strategy
    • Scale contents delivery and infra operations by developing solutions to automate dev-ops services and infra management to guarantee rock solid service and reduce human intervention
    • We also work to contribute to company-wide teams and functional communities, so this role gives you the excitement of a start-up within a global player in the cybersecurity industry.

    You Are

    • Passionate about anything that can be installed, configured and run inside a computer or an entire datacentre!
    • Driven by dev-ops approach, using coding and automation to address recurring tasks and improve user experience
    • Entrepreneurial, self-driving and highly-motivated, with a “can-do” and always positive approach, willing and capable to learn new technologies quickly
    • Organized and able to manage your time effectively, always willing to go the extra mile to support users and major projects on a global scale
    • Friendly and approachable with colleagues and users, excellent in verbal and written communication, open minded and creative

    You Have

    • Experience with Trend Micro or security products essential
    • Solid experience installing and using Windows and Linux operating systems, administering web and mail servers, configuring 3rdparty applications and appliances
    • Good knowledge in one or more of the following technical domains: Virtualization, Scripting, Coding, Cloud (Public, Private or Hybrid)
    • Experience with VMware, AWS, Azure, desirable
    • Experience with coding or scripting desirable
    • Familiarity with cybersecurity solutions and scenarios desirable


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